Career Opportunities with Chick-fil-A Daphne

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Department: Front of House
Location: Mobile, AL

Role Summary: 

A Cashier serves to provide a personalized customer experience to every guest ensuring our Recipe for Service standard is met. This individual must have a passion for service, excellence and people. A Cashier reports directly to the Team Leader on duty. The cashier will be directly responsible for implementing our Recipe for Service, believing that it should be executed by every member of the restaurant team. This Cashier must be willing to follow the instructions of the Team Leader with a sense of urgency and good attitude. Must also be an expert at the Core 4, speed of service and suggestive selling. A Cashier is a restaurant sales builder.

Primary Duties and Responsibilities

• Must possess the ability to work quickly and efficiently multi-tasking when needed

• Operational excellence delivered all day everyday

• Executes Second Mile Service at all times

• Creates emotional connections with guests

• Carries trays to tables for guests with needs and children

• Exhibits the Core 4 all day everyday

• Upholds all policies and Quality/Standards

• Creates a culture desiring to set next shift up for success in Front of House (no us vs, them)

• Strives to maintain a healthy working relationship with back of house

• Engages customers in conversation as soon as they enter the restaurant

• Enthusiastically and promptly makes eye contact and greets every customer in dining room

• Assists with the customers’ needs

• Solicits feedback from guests showing that we care – Were  your waffle fries hot?

• Suggests our delicious desserts

• Solves any guest problems immediately

• Acknowledges all customers waiting in line even while serving the customer in his/ her line

• Serves as a "Sales Builder" for the restaurant - not just an Order Taker

• Constantly and consistently offers Suggestive Selling Upgrades “Will that be a large?”

• Recommends new products or additional items – deluxe? Bottled water?”

• Must be able to remember customers so the orders are delivered to the proper tables

• Transitions without prompting typing names on orders to find guests quickly during peak times

• Re-stocking front counter, (and drive thru area if needed)

• Flexible to move as needed to help with team member breaks

• Takes initiative to assist in another position as needed in drive-thru, dining room or board

Example - if there are very few or no customers at counter, and we are in the red, offer to jump in and help assemble or expedite

• Carry catering orders out to the car for the customer.

• Refreshes beverages


Benchmarks & Accomplishments

• Certification in all FOH e-TMDP modules

• Recipe for Service Training

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