Director of Hospitality, Careers At ChickfilA Daphne

Careers At Chick-fil-A Daphne

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Director of Hospitality

Department:	Management
Location:	Daphne, AL

Leading and overseeing all aspects of quality guest relations, ensuring that 2nd Mile Service is delivered all day every day with a Winning Hearts strategy.

Provide vision and accountability for Operational Excellence to front of house (FOH) team
Ensure all policies and quality/standards are upheld
Maintain rigorous cleaning schedule for FOH, play area and exterior of restaurant
Ensure appropriate suggestive selling is taking place offering rewards to facilitate
Create culture of �continuous improvement� in front of house (no shortcuts)
Establish and post written monthly service goals
Provide on-going performance reports tracking & post results using visual feedback
Responsible for staffing budgets, schedule, and set-ups for FOH (open to close)
Conduct regular meetings with front of house team
Analyze quarterly CEM report and diagnose areas for improvement
Reports CEM findings at leadership meetings
Track speed of service reports to determine areas for improvement
Engage in regular best practice visits to other restaurants in service & training
Meets weekly with Executive Leadership Team as strategic partner
Effective and timely communication to team and leadership
Provides POS and technical leadership to team