Career Opportunities with Chick-fil-A Daphne

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Careers At Chick-fil-A Daphne
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Director of Hospitality

Department: Management
Location: Daphne, AL
  • Leading and overseeing all aspects of quality guest relations, ensuring that 2nd Mile Service is delivered all day every day with a Winning Hearts strategy.
  • Mobile/Carry Out
  • Front Counter
  • Drive-Thru
  • Dining Room
  • Chick-fil-A catering (community)
  • Provide vision and accountability for Operational Excellence to front of house (FOH) team
  • Ensure all policies and quality/standards are upheld
  • Maintain rigorous cleaning schedule for FOH, play area and exterior of restaurant
  • Ensure appropriate suggestive selling is taking place offering rewards to facilitate
  • Create culture of “continuous improvement” in front of house (no shortcuts)
  • Establish and post written monthly service goals
  • Provide on-going performance reports tracking & post results using visual feedback
  • Responsible for staffing budgets, schedule, and set-ups for FOH (open to close)
  • Conduct regular meetings with front of house team
  • Analyze quarterly CEM report and diagnose areas for improvement
  • Reports CEM findings at leadership meetings
  • Track speed of service reports to determine areas for improvement
  • Engage in regular best practice visits to other restaurants in service & training
  • Meets weekly with Executive Leadership Team as strategic partner
  • Effective and timely communication to team and leadership
  • Provides POS and technical leadership to team

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